CUSTOMER SERVICE

Returns Policy

Clear guidelines on returns, product safety, and damaged deliveries.
RETURNS

Returns, made clear.

As VIVENTAE sells food supplements, product safety, quality and hygiene are our top priorities. For this reason, specific conditions apply to returns of our products.

Unopened & Sealed

Would you like to exercise your statutory right of withdrawal? Please contact us within the applicable legal withdrawal period before returning your product.

Broken Seal

Products with a seal that has been broken after delivery may not be eligible for return for health protection, hygiene and product safety reasons, where the statutory exception to the right of withdrawal applies.

Contact Us Before Returning

Please do not return a product without contacting us first. Email us at viventae.be@gmail.com and include your order number.

PRODUCT SAFETY

A seal you can trust.

Our food supplements are delivered sealed, giving you peace of mind that your product has not been opened or used before it reaches you.

Once a product's seal has been broken after delivery, we can no longer guarantee its original integrity. For this reason, opened or unsealed jars are not returned to our stock for resale.

This helps us maintain the quality of our products and ensures that every customer receives a product that has not been tampered with.
DELIVERY

Something wrong with your delivery?

Has your order arrived damaged? Please contact us as soon as possible at viventae.be@gmail.com and include your order number. We will carefully review your report and may request additional information or photographs to properly assess the situation.

What do we need from you?

To help us assess any shipping damage, we may ask you to provide clear photographs of:
  • The shipping packaging
  • The shipping label
  • The jar you received
  • The product seal
  • Any visible damage

Please keep the shipping packaging, product and seal until your case has been resolved. Do not return the product without first receiving further instructions from VIVENTAE.

Contact us
RETURNING AN ITEM

How to return an item

Is your unopened and sealed jar eligible for return? Please register your return with us first. You can then send the jar back to us.
01
Register your return
Please contact us first at viventae.be@gmail.com and include your order number. Do not return the jar until you have registered your return and received the correct return address from us.
02
Ship your return
The cost of return shipping is the customer's responsibility. You can choose which carrier to use to return your parcel, such as bpost, PostNL or another carrier of your choice.
03
Inspection & refund
Once we have received your return, we will check whether the jar is unopened and the seal is still intact. If the jar meets our return conditions, we will process your refund.
Tip: We recommend choosing a tracked shipping service and keeping your proof of postage until your return has been fully processed.

RETURN REQUEST

Request a Return

Would you like to return an unopened and sealed jar? Please contact us first at viventae.be@gmail.com and include your order number. We will review your request and let you know whether the jar is eligible for return. Please do not send your order back until you have received confirmation from us.
Request a Return

This returns policy does not affect your statutory consumer rights.