Shipping policy
Order Processing
Orders are processed by VIVENTAE as quickly as possible after payment has been received. Orders are processed on business days. Orders placed during the weekend or on a public holiday will be processed from the next business day onwards.
Once your order has been shipped, you will receive a shipping confirmation, if available, with information that allows you to track your delivery.
Shipping Methods
VIVENTAE offers various shipping methods. The available shipping options are displayed during checkout and may depend on the delivery address and the selected delivery method.
For the shipping and delivery of orders, VIVENTAE may use carriers including bpost, DPD and Mondial Relay.
The shipping method selected and confirmed during checkout will apply to the order.
Delivery to a Pickup Point
When you choose delivery to a pickup point, you can select an available pickup point.
Please carefully check that the selected pickup point is correct before completing your order. After shipment, it may not always be possible to change the selected pickup point.
When the parcel is available at the pickup point, the carrier may notify you. The parcel must be collected within the period specified by the relevant carrier.
Shipping Costs
The applicable shipping costs are clearly displayed during checkout before you place your order.
Shipping costs may vary depending on factors such as the selected shipping method, destination and number of products ordered.
Free Shipping
VIVENTAE offers free shipping on orders of 3 jars or more, unless explicitly stated otherwise for a specific promotion, destination or shipping method.
When the conditions for free shipping are met, this will be displayed during checkout.
Delivery Times
The displayed delivery times are indicative and may depend on the selected carrier, destination, periods of high demand and public holidays.
VIVENTAE makes reasonable efforts to process and deliver orders within the indicated timeframe.
For consumers, the applicable legal rules regarding delivery remain in effect. If no other delivery period has been agreed upon, the order will be delivered within the legally applicable timeframe.
Track & Trace
When tracking is available for a shipment, you will receive information after dispatch that allows you to track the delivery.
It may take some time for the carrier to update the tracking information after shipment.
Incorrect or Incomplete Delivery Address
The customer is responsible for providing a correct and complete delivery address and, where applicable, selecting the desired pickup point.
Please check your details carefully before confirming your order.
Have you noticed an error after placing your order? Please contact us as soon as possible. If the order has not yet been processed or shipped, we will try to update the details where possible.
If a parcel cannot be delivered due to incorrect or incomplete information provided by the customer and is returned to us, we will contact you regarding the next steps. Any additional costs will only be charged insofar as permitted by law and provided that you have been properly informed.
Damaged or Missing Shipment
Has your order arrived damaged, have you received the wrong product, or does your parcel appear to have been lost during transit? Please contact us as soon as possible.
Please include your order number and, in the case of visible transport damage, clear photos of the parcel and products. This will allow us to investigate the issue as quickly as possible.
When VIVENTAE offers or selects the carrier, the risk of loss or damage during transport remains with VIVENTAE until you, or a third party designated by you who is not the carrier, have physically received the goods, in accordance with applicable consumer law.
Uncollected Parcels
When a parcel is delivered to a pickup point, the customer is responsible for collecting it within the storage period specified by the carrier.
If an uncollected parcel is returned to VIVENTAE, we will contact you regarding the next steps. Any costs for reshipping will be communicated in advance and will only be charged insofar as permitted by law.
Returns
Would you like to return an order or exercise your applicable statutory right of withdrawal? Please refer to our Return and Refund Policy for the conditions, time limits and return procedure.
This Shipping Policy does not limit any statutory rights you may have as a consumer under applicable Belgian and European consumer law.
Contact
Do you have any questions about the shipping or delivery of your order? Please contact:
VIVENTAE
Belgian food supplement brand
Company registration number: 1033925374
Torfveld 7
2360 Oud-Turnhout
Belgium
Email: viventae.be@gmail.com